Privacy Policy
Effective Date: 2024-12-19
Nammacare ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our healthcare services, including booking doctor appointments, online consultations, patient history storage, pharmacy orders, lab bookings, and other features provided by our mobile application and website.
1. Introduction
Nammacare provides healthcare services designed to improve your experience and accessibility. This policy applies to all users of our services and platforms.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
Name
Contact details (email, phone number)
Date of birth
Gender
Health information (medical history, prescriptions, lab results, height, weight)
Payment information
2.2 Usage Information
We collect information about your interactions with our services:
IP address
Device type and operating system
Pages visited and features used
Time and date of access
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance your experience
Analyze usage
Provide relevant services You can control cookie settings through your browser.
2.4 Camera Access
The app may require access to your device’s camera for specific functionalities, such as:
Scanning QR codes
Uploading prescriptions or medical documents We will request your consent before enabling camera access.
3. How We Use Your Information
3.1 To Provide Services
We use your personal information to:
Facilitate doctor appointments and online consultations
Store and manage your medical history
Process pharmacy orders and lab bookings
Communicate with you about your appointments and orders
3.2 To Improve Our Services
We analyze usage information to:
Enhance the functionality and user experience of our app
Develop new features and services
Conduct research and analysis
3.3 Marketing and Communication
With your consent, we may use your contact information to:
Send promotional offers and updates
Inform you about new services or features You can opt out of marketing communications anytime.
3.4 Legal and Compliance
We may use your information to:
Comply with legal obligations
Protect our rights and interests
4. Sharing Your Information
4.1 With Healthcare Providers
We share your information with doctors, pharmacies, and labs to provide your requested services.
4.2 With Service Providers
We may share your information with trusted third-party service providers for operations such as:
Payment processing
Data storage
Confidentiality agreements bind Analytics These providers.
4.3 For Legal Reasons
We may disclose your information if required by law or in response to valid legal requests from authorities.
5. Data Security
5.1 Security Measures
We implement technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Measures include:
Encryption
Secure servers
Access controls
5.2 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
6.1 Access and Correction
You have the right to access and update your personal information through your account settings or by contacting us.
6.2 Data Deletion
You can request the deletion of your personal information. We will comply with your request, subject to legal and regulatory obligations.
6.3 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.4 Withdrawal of Consent
You can withdraw your consent for data processing at any time. This may affect your ability to use certain features of the app.
7. Children’s Privacy
Nammacare’s services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will remove it immediately. However, we will retain information about children when it is provided by their parents to consult doctors and for ease of use.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be communicated through our app or website. Your continued use of our services constitutes acceptance of the updated policy.
9. Contact Information
For any questions or concerns about this Data Policy, please contact us at:
Email: support@nammacare.in
Address: No. 5, Majestic Colony, Dharmapuram, Karaikal, Puducherry. 609602
Mobile No : 8825802996
By using Nammacare’s services, you consent to the practices outlined in this Privacy Policy.